1. Return and exchange in case of defects or damage in the product
Period: The customer has the right to return or exchange the product if defects or damage are discovered within [one day] from the date of receipt of the product.
Procedures: The customer must send a return or exchange request via the website or by contacting customer service within the specified return period.
The product must be in its original condition, unused or unopened, with the original invoice kept.
Products with defects or damage will be replaced with a similar product or a full refund, including shipping costs (if related to the defect).
Included products: This policy includes medicines or health products that have been damaged or are unfit for use.
2. Return or exchange based on customer preference (non-defective products)
Period: The customer has the right to return or exchange unused and unopened products (according to the original packaging) within [3 days] from the date of receipt of the product.
Procedures: The product must be in its original, unopened condition.
In case of return, the paid amount will be refunded using the same payment method used for purchase.
If the customer wishes to exchange the product, it can be replaced with another product of equal value or the price difference paid.
Included products: This policy includes unopened products such as dietary supplements or preparations that can be returned without affecting their health safety.
3. Non-returnable or non-exchangeable products
Prohibited products from return or exchange:
- Medications and medical preparations that have been opened or used.
- Personal health supplies (such as personal care tools and products containing special medical components).
- Products that have been used or changed after receipt.
Products lost or damaged after receipt: If any damage or loss occurs after the customer receives the product, the store is not responsible for returning or exchanging the product.
4. How to submit a return or exchange request
Steps: The customer must submit a return or exchange request via the website, email, or by contacting customer service.
The request must include product details, invoice number, and a photo of the product if possible.
In case of approval for return or exchange, the store will send instructions on how to return the product, either by shipping or visiting the branch (if available).
Shipping procedures: In case of returning a defective product, the store bears the shipping costs.
In case of return based on customer preference (non-defective product), the customer bears the shipping costs for returning the product.
5. Refund method
Refund method: The paid amount will be refunded to the customer in the same way as the payment process (such as credit card payment or cash on delivery).
In case of payment by credit card, the refunded amount will be credited to the account within [7-21 working days].
Administrative fees: Administrative fees may be deducted in case of return based on specified conditions (if any).
6. Compliance with Saudi Ministry of Commerce regulations
The pharmacy store complies with all consumer protection laws and regulations set by the Saudi Ministry of Commerce.
All inquiry and complaint procedures are processed according to the Ministry of Commerce and consumer protection regulations.
The store cannot refuse a return or exchange request unless the product has been used, opened, or is ineligible under the policy.
7. General conditions
The pharmacy reserves the right to modify this policy at any time, but customers will be informed of any changes before implementation.
For any inquiries or issues, customers can contact customer service at [store contact details] or visit the FAQ page.
This policy ensures the pharmacy store's commitment to the rights of customers in Saudi Arabia, with full adherence to the laws of the Saudi Ministry of Commerce regarding consumer rights and returns.
